Help & FAQs

Our ABN is shown on every tax invoice we issue. If you need it for your records, please contact us and we'll provide it.

Our customer service team is available Monday–Friday 9:00 AM–5:00 PM AEST. Closed on Sundays and Public Holidays. You can email us anytime and we'll get back to you on the next business day.

We operate as an online-only retailer, which lets us keep our overheads low and pass the savings on to you. Our team is available for phone and email support during business hours.

Definitely. We support businesses with regular restocking, scheduled deliveries, first aid kit servicing, and tailored product catalogues. Get in touch to discuss what your workplace needs.

Yes. We offer 30-day credit terms for approved businesses, government departments, schools, and not-for-profits. Larger accounts with extended terms are available on application. To apply, email accounts@firstaidsuppliesaustralia.com.au with your business details and we'll send through an application form.

Yes. Our workplace and industry-specific kits are built to meet Safe Work Australia guidelines and the relevant state-based WHS regulations. We offer kits suitable for low-risk, high-risk, vehicle, marine, remote, and industry-specific environments — and we can also customise contents to match your workplace risk assessment.

Yes. All medical and therapeutic products we sell are approved by Australia's Therapeutic Goods Administration (TGA) and meet relevant Australian standards. If you need a Certificate of Conformity or specific compliance documentation, just ask.

Yes. All non-consumable products are covered by a 12-month manufacturer's warranty against defects in materials and workmanship, starting from the date of purchase. Consumable items (bandages, dressings, tape, etc.) aren't covered by warranty but are still protected under the Australian Consumer Law. To make a warranty claim, email us with your order number, a description of the issue, and supporting photos if possible.

Our returns policy sits alongside your rights under the Australian Consumer Law, which can't be excluded. For change of mind: contact us within 10 calendar days of receiving your order, items must be unused, unopened, and in their original packaging, your tax invoice serves as proof of purchase, refunds are issued as store credit with original shipping costs and a 15% restocking fee deducted, and return postage is at the customer's expense. For faulty, damaged, or incorrect items: contact us as soon as possible — we may ask for photos to assess the issue and lodge a claim with our carrier. Depending on the situation, we'll offer a replacement, repair, or refund in line with the Australian Consumer Law. We reserve the right to inspect returned items before issuing any refund, exchange, or repair.

Yes. Express and overnight options are available on request — email sales@firstaidsuppliesaustralia.com.au with your postcode and the items you'd like to order, and we'll quote you the fastest available service.

Once dispatched, estimated delivery times are: Melbourne (VIC) 2–4 business days, Sydney (NSW) 2–4 business days, Brisbane (QLD) 2–4 business days, Canberra (ACT) 2–4 business days, Adelaide (SA) 3–6 business days, Hobart (TAS) 4–7 business days, Darwin (NT) 6–8 business days, Perth (WA) 6–10 business days. Regional and remote areas may take a few extra days. These timeframes are estimates from our carriers and aren't guaranteed.

Orders placed before the cutoff time on a business day are typically dispatched the same day. Orders placed after the cutoff, on weekends, or on public holidays will be dispatched the next business day. We'll send you a tracking link by email as soon as your order leaves our warehouse.

Free standard shipping is available on orders over a certain threshold (Australia-wide). A flat rate applies on orders under that threshold. Rates apply to standard parcels delivered to mainland Australian addresses. Bulky items, remote postcodes, or international orders may incur additional charges — we'll let you know before processing.

Absolutely. All online payments are processed through trusted, PCI-compliant payment gateways. We never see or store your full card details on our servers — your information is encrypted and handled entirely by the payment provider.

Most likely, yes. We stock and source a wider range of first aid, medical, and safety products than what's listed online. If you can't find a specific item, send us a message with the product name or a photo and we'll do our best to source it for you.

Yes. Whether you need a large quantity of the same item, a workplace-specific kit build, or industry-tailored contents, we're happy to put together a quote. Email sales@firstaidsuppliesaustralia.com.au with what you're after and we'll get back to you with pricing.

Yes — a tax invoice is automatically emailed to you once your order is confirmed. If it hasn't landed in your inbox (check your spam folder too), email us at sales@firstaidsuppliesaustralia.com.au and we'll resend it straight away.

You can pay using Visa, Mastercard, and American Express, PayPal, Afterpay and Zip for "buy now, pay later", Direct bank transfer (selectable at checkout), and 30-day credit accounts for approved business customers. All prices on our website are in Australian Dollars (AUD) and include GST where applicable.

You can pay using:

• Visa, Mastercard, and American Express
• PayPal
• Afterpay and Zip for "buy now, pay later"
• Direct bank transfer (selectable at checkout)
• 30-day credit accounts for approved business customers

All prices on our website are in Australian Dollars (AUD) and include GST where applicable.

Yes — a tax invoice is automatically emailed to you once your order is confirmed. If it hasn't landed in your inbox (check your spam folder too), email us at ... and we'll resend it straight away.

Yes. Whether you need a large quantity of the same item, a workplace-specific kit build, or industry-tailored contents, we're happy to put together a quote. Email ...] with what you're after and we'll get back to you with pricing.

Most likely, yes. We stock and source a wider range of first aid, medical, and safety products than what's listed online. If you can't find a specific item, send us a message with the product name or a photo and we'll do our best to source it for you.

Absolutely. All online payments are processed through trusted, PCI-compliant payment gateways. We never see or store your full card details on our servers your information is encrypted and handled entirely by the payment provider.